fw99 Privacy Policy

1. What Information We Collect

To create an account on the fw99 platform and use our services, you are required to provide certain information. This information falls into two categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide when registering an account and using our services:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details for identity verification
• Payment-related information (partial details of bKash, Nagad, Rocket, or bank accounts — not your full PIN or password)
• Messages and information you send when contacting customer support

1.2 Automatically Collected Information

When you browse the fw99 website, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Pages you visit and time spent on each page
• Referral URL (where you came from before reaching our site)
• Session data collected through cookies and similar tracking technologies

1.3 Information Collected from Third Parties

For identity verification and fraud prevention, we may also receive information from trusted third-party identity verification services. This information is used solely to ensure the security of your account.

2. How Your Information Is Used

fw99 uses the information collected for the purposes listed below. We process your information only for necessary purposes and on the basis of your consent.

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Storing your betting and gaming history
• Managing bonuses and promotional offers

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Completing identity verification and preventing access by minors
• Meeting applicable legal obligations
• Assisting with dispute resolution and complaint investigations

2.3 Service Improvement and Communication

• Improving the quality of our platform, products, and services
• Responding to customer service requests
• Sending important notifications related to your account
• Sharing relevant offers and updates with your permission

3. Cookies and Tracking Technologies

The fw99 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help our website function better and improve your experience.

3.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining your login session, verifying security, and enabling site navigation. There is no option to disable them, as doing so would prevent the website from working properly.

3.2 Functionality Cookies

These cookies remember your preferences (such as language or display settings) and make your next visit easier. They help provide a personalised experience.

3.3 Analytics Cookies

We use analytics cookies to analyse website performance and improve service quality. The data collected through these cookies is fully anonymised and used for statistical purposes only.

Cookies can be managed through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

4. Sharing Information with Third Parties

fw99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These organisations may access your information only for the purpose of providing specific services and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to provide certain information in response to legal directives, court orders, or valid requests from government authorities. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. In such cases, the new entity will be bound by the terms of this Privacy Policy and you will be notified in advance.

8. Changes to This Policy

fw99 may update this Privacy Policy from time to time. The Policy may be revised due to changes in the scope of services, legal requirements, or our business practices.

For any significant changes, we will notify you by sending a message to your registered email address or by posting a public notice on the website. Continued use of our services after a change takes effect will be considered as your acceptance of the revised Policy.

We recommend that you review this Policy periodically, especially before providing your personal information. The "Last Updated" date will be shown at the top of each version.

9. Third-Party Sites and Services

The fw99 platform works with various game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) and payment providers (bKash, Nagad, Rocket, bank transfer). These third-party services have their own privacy policies that are independent of ours.

We are not responsible for the privacy policies or practices of third parties. We are accountable only for information collected and processed on our own platform. We recommend reading the privacy policy of any third-party service before using it.

10. Responsible Gaming and Data Protection

Information about your gaming behaviour — such as gaming patterns and deposit and withdrawal history — may also be used for responsible gaming support purposes. If we detect signs of risky behaviour, we may offer you the necessary support and restriction options.

To learn more about responsible gaming, visit our Responsible Gaming page. We believe that data protection and responsible gaming go hand in hand in creating a safe and secure gaming environment.