fw99 Terms & Conditions of Use
Please read these terms carefully before opening an account on the fw99 platform or using any of its services — they define your rights and responsibilities.
1. Introduction & Applicability
These Terms and Conditions ("Terms") apply to the fw99 platform and all services operated under it. By accessing fw99 through its website, mobile version, or any other digital channel, you are automatically considered to have accepted these Terms.
This document has been prepared in English for Bangladeshi users. Should a translation into another language be published in the future, the English version shall be considered final.
2. Account Registration & Eligibility
Age & Eligibility Requirements
You must be at least 21 years old to open an account at fw99 and use any betting or casino services. Providing required certificates or identity documents for age verification is mandatory when requested. Accounts opened with a false age will be closed immediately and any deposited funds may be forfeited.
One Account Rule
Each individual may operate only one account. If multiple accounts belonging to the same person are identified, all accounts will be suspended and bonus privileges cancelled. If different members of the same household use separate accounts from the same device, please notify the fw99 support team in advance.
Account Security
It is your responsibility to keep your account password and login details completely confidential. Giving another person access to your account or transferring your account is prohibited. If you suspect any unauthorised use of your account, contact [email protected] immediately.
Location & Restrictions
fw99 operates primarily for Bangladeshi users. Accessing the platform from regions where online gaming is legally prohibited is a violation of these Terms. Users are solely responsible for complying with their local laws.
3. Deposits, Withdrawals & Payments
3.1 Deposit Rules
The minimum deposit amount at fw99 is ৳300. Deposits may only be made from a payment account registered in your own name. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Deposits made through third parties are not accepted and such transactions will be cancelled.
3.2 Withdrawal Rules
The minimum withdrawal amount from fw99 is ৳1,000. Withdrawal requests are generally processed within 5–30 minutes. Withdrawals will only be sent to the same payment account used to make the deposit.
- Identity verification must be completed before a withdrawal.
- Withdrawals may be held if the wagering requirements for a bonus have not been met.
- fw99 may request additional documents in the case of suspicious transactions.
- Processing times for bank transfers may be slightly longer.
| Item | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳300 | ৳1,000 |
| Accepted Methods | bKash, Nagad, Rocket, Bank Transfer | bKash, Nagad, Rocket, Bank Transfer |
| Typical Processing Time | Instant | 5–30 minutes |
| Third-Party Payments | Not Accepted | Not Accepted |
4. Bonuses & Promotional Offers
4.1 Welcome Bonus
New accounts at fw99 receive a 150% bonus on the first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 earns a ৳1,500 bonus for a total balance of ৳2,500. Depositing ৳14,000 adds the maximum ৳10,000 bonus for a total balance of ৳24,000.
4.2 Wagering Requirements
Wagering requirements must be met before any bonus can be withdrawn. The wagering requirement for the fw99 welcome bonus is 20 times the bonus amount — calculated on the bonus funds only, not on the deposit amount.
4.3 Other Bonus Terms
- Each player may receive a specific bonus offer only once.
- Multiple bonuses cannot be active at the same time.
- Bets placed with bonus funds may only count toward wagering requirements in certain games — terms may vary.
- fw99 reserves the right to change, suspend, or cancel any bonus offer at any time.
- If bonus abuse is identified, the account may be suspended.
5. VIP Program & Weekly Cashback
The fw99 VIP program has five tiers. You can advance through each tier by playing regularly, and weekly cashback benefits are available at every level. The cashback rate for each tier is shown in the table below:
| Tier | Tier Name | Weekly Cashback |
|---|---|---|
| Bronze | Bronze | Up to 0.3% |
| Silver | Silver | Up to 0.6% |
| Gold | Gold | Up to 0.9% |
| Platinum | Platinum | Up to 1.2% |
| Diamond | Diamond | Up to 1.5% |
Advancement through VIP tiers depends on regular and active play. Cashback is paid each week according to specific rules. fw99 reserves the right to amend the VIP program terms at any time.
6. Fair Use & Prohibited Activities
fw99 operates as a safe and fair platform. The following activities are strictly prohibited:
- Placing artificial bets with the intent to abuse bonus benefits.
- Using automated software, bots, or scripts to play games.
- Using the platform for money laundering or any other illegal activity.
- Colluding with other users to manipulate outcomes.
- Exploiting system errors or bugs to gain an unfair advantage.
- Submitting false identity documents or records.
- Threatening, harassing, or engaging in abusive behaviour toward other users.
7. Intellectual Property & Proprietary Assets
All content on the fw99 platform — logos, designs, graphics, software, text, trademarks — is the exclusive property of fw99 or its licensors. Reproducing, distributing, modifying, or commercially using these materials without prior written permission from fw99 is strictly prohibited.
Users may use the platform for personal and non-commercial purposes only.
8. Limitation of Liability
fw99 is committed to operating a safe and reliable platform. However, fw99 will not be held responsible for the following:
- Loss caused by a user's internet connection being disrupted.
- A game being interrupted due to a fault with the user's own device.
- Disruption to services provided by third-party payment processors.
- Unforeseen natural disasters or other uncontrollable circumstances.
- Any damage to an account resulting from the user's own negligence.
fw99 always strives to keep technical issues to a minimum and resolve them quickly. SSL encryption and advanced security measures are used to provide uninterrupted service.
9. Privacy & Data Protection
fw99 is fully committed to protecting users' personal information. Details provided at registration are used solely for delivering services, verifying identity, and meeting applicable legal obligations.
Your information is not sold to third parties. To learn more about how your data is processed, please visit our Privacy Policy page.
- All data is protected by SSL encryption.
- Payment information is not stored directly on fw99 servers.
- A process exists to delete specific data upon user request, within the limits of legal requirements.
10. Responsible Gaming Commitment
fw99 believes gaming should be an enjoyable form of entertainment — and should never become a problem. To support this, we offer the following:
- The option to set deposit limits upon user request.
- The option to temporarily suspend your own account.
- The option to apply for permanent self-exclusion.
- Referrals to professional support for gaming-related issues.
For more information on responsible gaming, please visit our Responsible Gaming page.
11. Account Suspension & Closure
11.1 Closure by the User
Any user may close their account at any time. To do so, email [email protected]. Available balance should be withdrawn before closing the account.
11.2 Closure by fw99
In the event of a Terms violation, fw99 reserves the right to suspend or close an account without notice. In cases of serious violations, the balance may be forfeited.
11.3 Inactive Accounts
fw99 may take action at its discretion regarding accounts that have been inactive for an extended period. fw99 will communicate separately regarding the definition of inactivity and its related policy.
12. Dispute Resolution
If you have a dispute or complaint, please contact the fw99 support team first. We provide assistance 24/7 in both Bengali and English via live chat and email.
- Live Chat: Chat directly at any time through the fw99 website.
- Email: [email protected]
The support team will analyse the issue and work to resolve it as quickly as possible. If you are not satisfied with the resolution, the team will guide you on next steps.
In the event of a dispute, fw99's system logs and records will be considered final evidence, unless a clear technical error is proven.
13. Changes & Updates to the Terms
fw99 reserves the right to change these Terms at any time. Advance notice will be given as early as reasonably possible for significant changes. Notice may be provided via a website announcement or by email.
Continued use of the platform after updated Terms are published indicates that you have accepted the new Terms. It is therefore recommended that you check this page regularly.
14. Contact Us
If you have any questions or comments about these terms, please contact the fw99 support team:
- 24/7 Live Chat — directly through the fw99 website
- Email: [email protected]
- Support is available in Bengali and English
fw99 is always committed to providing the best experience for Bangladeshi players — our goal is to ensure a safe, fair, and enjoyable gaming environment.