Questions & Answers
fw99 Support Center — Answers to All Your Questions
From making deposits to VIP cashback, mobile play to account management — whatever questions you have about fw99, you will find all the answers on this page.
fw99 is a secure and reliable online betting and casino platform for Bangladeshi players. Whether you are new or experienced — this FAQ page has straightforward answers about creating an account, making deposits, claiming bonuses, VIP benefits, and playing smoothly on mobile. Each topic is organized into separate sections so you can find the information you need quickly.
Frequently Asked Questions
VIP & Cashback
Each week, a set percentage of your total bets is returned to your account as cashback. The cashback rate depends on your VIP level. The calculation is done at the end of the week and the amount is credited automatically — no separate claim needed. It is your reward for staying active.
fw99 has five VIP levels. Bronze offers up to 0.3% weekly cashback, Silver offers 0.6%, Gold offers 0.9%, Platinum offers 1.2%, and the top Diamond level offers up to 1.5% weekly cashback. Each level also comes with additional benefits.
Your VIP level upgrades automatically as you continue playing and betting regularly. The more active you are, the faster you can reach a higher level. No separate application is needed — the platform tracks your progress on its own.
Diamond is the highest VIP rank at fw99. In addition to the maximum weekly cashback of up to 1.5%, you also enjoy priority customer service, faster withdrawal processing, and exclusive promotional offers. It is designed for the most dedicated players.
Yes, your VIP level can drop if you remain inactive for an extended period. So keep up a regular playing habit. Consistent betting activity is needed to maintain your current level. You can check your current level and standing in your account dashboard.
Casino & Table Games
Teen Patti is a popular South Asian card game played with three cards. Each player tries to form the best hand against the dealer. Wins are decided by hand rankings such as Trio (three cards of the same rank), Straight Run, and Flush. A live dealer version is also available at fw99.
Andar Bahar is a simple Indian card game. The dealer places one card in the middle (the Joker), then deals cards alternately to the left (Andar) and right (Bahar) sides. You bet on which side will receive a card matching the Joker's value first. Simple rules, fast pace — ideal for beginners.
Roulette uses a spinning wheel and a ball. Place your bet on a specific number, the color of a number (red or black), or a category of numbers (odd/even, high/low). Where the ball lands is the result. Betting on a single number is riskier but pays more; betting on color or odd/even is comparatively safer.
Yes, the fw99 live casino is fully available on mobile. You can join live dealer tables directly from the browser on both Android and iOS devices. A good internet connection (4G or Wi-Fi) keeps the video stream smooth. No separate app download is needed for the full experience.
Baccarat is a card game where the side — "Player" or "Banker" — whose hand value is closest to 9 wins. There are three main bets: Player wins, Banker wins, or Tie. A Tie bet is rare but pays more. Live Baccarat tables at fw99 are always active.
Each table game at fw99 has its own minimum and maximum bet limits, which are shown next to the table in the game lobby. Lower-limit tables are generally available for newer players and higher-limit tables for experienced ones. Check the limits before joining a live table.
Account & Login
To update personal account information, log in and go to your profile settings. Some details can be changed directly, while others may require you to contact the support team via live chat for verification. Keeping your information accurate is important, as it is checked during withdrawals.
On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and a verification code will be sent to you. Confirm your identity with that code, then set a new password. If you run into trouble, contact support directly via live chat.
First, make sure your username and password are correct and that Caps Lock is off. Clear your browser cache and cookies, then try again. If you enter the wrong password multiple times, your account may be temporarily locked — in that case, contact 24/7 live chat or reach out at [email protected].
Logging in from a new device is completely safe. Use the same username and password. For security, there may be a verification step the first time you log in from a new device. Your account balance and history will be the same across all devices.
Mobile Play
On Android, open fw99 in Chrome, tap the three-dot menu, and select "Add to Home Screen". On iOS, tap the Share button in Safari and choose "Add to Home Screen". After that, you can open the site directly from the icon just like an app.
fw99 works on both Android and iOS platforms. The site runs smoothly on Chrome, Firefox, Safari, and Samsung Internet. If you are using an older browser, updating it is recommended. On desktop too, all modern browsers give you the full experience.
No, the full range of fw99 features is available on the mobile browser as well. Live casino, slots, sports betting, deposits and withdrawals, the VIP dashboard, and live chat support — everything is optimized for mobile screens. No app download is needed.
First, check your internet connection. Then clear your browser cache and cookies — in Chrome, go to Settings > Privacy > Clear browsing data. Refresh the page or close and reopen the browser. If the problem persists, try a different browser.
If the connection drops, the outcome of the ongoing game is determined server-side — the game completes even without your connection. After reconnecting and logging back in, the correct result will be reflected in your balance. If you notice any discrepancy, report it via live chat.
Deposits
Deposit funds usually appear in your account within a few minutes. If you deposited via bKash or Nagad, keep your transaction ID. If it takes more than 15 minutes, contact live chat or email [email protected] with your transaction ID — the support team will resolve it quickly.
fw99 offers four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. The minimum deposit amount is ৳300 for all methods.
The minimum deposit is ৳300 for every deposit method. Whether you use bKash, Nagad, Rocket, or bank transfer, this minimum limit is the same. You can start with a small amount, as the first bonus benefit is available from ৳300.
Log in to fw99 and go to the cashier or deposit section, then select bKash. Enter the desired amount and send the payment to the bKash number shown. Once the transaction is complete, enter your transaction ID in the form. The funds will be added to your account quickly.
fw99 does not charge any processing fee on deposits. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply its own charges according to its own policy. You can find details about those fees on the respective service's app or website.
Still have questions? We are ready to help
If you did not find your answer in this FAQ, contact our support team directly. Service is available in Bengali and English 24 hours a day, 7 days a week.
Log in to fw99Live Chat
For immediate assistance, use the live chat widget from any page on the site. Active 24/7.
Email Support
For detailed issues, send an email to:
[email protected]